Customer Care

British service and support for Anglo Solar customers, installers and distributors.

We want every Anglo Solar customer to receive clear, practical help throughout the life of their solar system. Use this page to find the right support route and the information our team may need.

Contact our team

Email: info@anglosolar.com

Telephone: 01753 910327

To help us deal with your enquiry efficiently, please include:

• Your full name and contact details

• The panel model and serial number

• Proof of purchase and installation date

• Your installer or supplier details

• Clear photographs of the panel, label and any visible issue

Technical support

Your solar installer should normally be your first contact for system performance, wiring, inverter, monitoring or installation issues. Anglo Solar can support your installer with module information and product documentation.

Solar equipment can generate electricity whenever exposed to light. Do not open, disconnect, repair or move system components unless you are suitably qualified. If you believe there is an immediate electrical or fire risk, keep away from the equipment, contact your installer or a qualified electrician and call 999 in an emergency.

Warranty support

Anglo Solar panels are backed by a British warranty. The exact product and performance warranty terms depend on the model and date of purchase, so please refer to the warranty supplied with your panel.

For a warranty enquiry, send us the model and serial number, proof of purchase, installation records and photographs. We may ask for test results or further information from the installer before assessing a claim.

Damaged deliveries and returns

If a panel arrives damaged, do not install it. Photograph the panel, outer packaging and delivery labels, retain the packaging and contact the retailer or supplier promptly.

If you bought your panels from a retailer, wholesaler or installer, that business is normally responsible for handling cancellations, returns, refunds and delivery claims. Your statutory consumer rights are not affected.

Complaints

We take complaints seriously. Email info@anglosolar.com with “Customer Complaint” in the subject line and include the order details, a clear description of the issue and the outcome you are seeking. We will acknowledge and investigate your complaint in line with our complaints procedure.

Frequently asked questions

Where can I find the serial number?

The model and serial number are printed on the product label on the rear of the solar panel. Do not remove or alter this label.

Can I clean the panels myself?

Do not walk on panels or use abrasive products, harsh chemicals or a pressure washer. Where cleaning is necessary, use a suitably competent professional who can work safely at height and follow the installation guidance.

Why is my system generating less energy than expected?

Output changes with daylight, season, temperature, shading, orientation, soiling and the other equipment in the system. Ask your installer to check the complete system before assuming there is a panel fault.

Does Anglo Solar provide the monitoring app?

Monitoring is normally provided by the inverter or system supplier rather than by the solar module itself. Your installer can confirm which platform applies to your system.

Can I stand or walk on a solar panel?

No. Walking or standing on a panel can cause damage that may not be immediately visible and may affect safety, performance and warranty cover.